We are pleased to inform you the CMS issue has been resolved.
If you would require assistance, we would encourage you to reach out to support and raise a ticket.
Thank you for your patience and understanding.
Posted Aug 25, 2025 - 14:15 CEST
Monitoring
A fix for the issue identified on 19th Aug has been deployed by our engineering team. We are currently monitoring the results to ensure full resolution.
We will provide updates as soon as additional information becomes available.
If you would require assistance we would encourage you to reach out to Bloomreach Support and raise a ticket . Thank you for your patience and understanding.
Posted Aug 21, 2025 - 10:47 CEST
Identified
We are currently investigating an issue within our CMS that appears to be affecting redeployments and updates to custom domains. Preliminary analysis suggests a potential underlying bug. Our engineering teams are actively working to identify the root cause and implement a resolution. While we do not yet have an estimated time for recovery, please rest assured that this matter is being treated with the highest priority.
As a precaution, we recommend temporarily postponing any deployments or modifications to custom domains until further notice. We will provide updates as soon as additional information becomes available.
If you would require assistance for adding domains or deployment, we would encourage you to reach out to support and raise a ticket. Thank you for your patience and understanding.
Posted Aug 19, 2025 - 16:14 CEST
This incident affected: Bloomreach Cloud (OD2) (US East, US Northeast, US West, US Northwest, CA Central, EU West-1, EU West-2, EU Central, Asia Pacific Southeast (SG)).