All Systems Operational
Bloomreach Cloud ? Operational
Bloomreach Cloud US Operational
Bloomreach Cloud EU-A (NL) Operational
Bloomreach Cloud EU-B (NL2) Operational
Bloomreach Cloud APAC Operational
Bloomreach Cloud AWS Operational
US East Operational
US Northeast Operational
US West Operational
EU West Operational
EU Central Operational
Asia Pacific Southeast (SG) Operational
Asia Pacific Southeast (AU) Operational
Asia Pacific Northeast (KR) Operational
Asia Pacific Northeast (JP) Operational
US Northwest Operational
Bloomreach Search & Merch Operational
brSM US Operational
brSM EMEA Operational
Bloomreach Engagement Operational
C7S ? Operational
CIN ? Operational
ENG ? Operational
EU1 ? Operational
EXP ? Operational
US1 ? Operational
CIS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023
Resolved - The lag has been resolved, and the platform is now fully back online.

The root cause analysis will be shared with Customer Success Managers in the upcoming days.

Nov 20, 22:23 CET
Monitoring - We expect the tracking and import lag to be resolved within the next 2 hours.

Campaigns are gradually resuming operations and processing accumulated lag, with an estimated completion within the next 2 hours.

Regrettably, failed campaigns will require manual restarts.

Our next update is scheduled for 23:30 CET or earlier if there are significant changes in the situation.

Nov 20, 21:38 CET
Update - The platform's recovery is slower than anticipated. Although the application is operational, it's experiencing slowness, resulting in a complete halt of campaign processing.

Our next update is scheduled for 22:00 CET or earlier if there are significant changes in the situation.

Nov 20, 21:07 CET
Identified - Our engineering teams have implemented the fix, and platform recovery is now in progress.

We anticipate the platform's functionality to be restored within the next 60 minutes.

At the moment, the accommodated lag is not yet determined. We'll communicate this information after the platform is fully back online.

Nov 20, 20:04 CET
Update - Our engineering teams continue to investigate to identify the root cause.

We anticipate a potential solution within the next 60 minutes.

Our next update is scheduled for 20:30 CET, or earlier if there are significant changes in the situation.

Nov 20, 19:31 CET
Update - Teams are still investigating and trying to identify the root cause.

The scale of impact and ETA is currently not known.

We will provide an update at 19:30 CET

Nov 20, 18:34 CET
Investigating - We are currently experiencing an outage on the EXP instance. The team is working on a fix.
Nov 20, 17:54 CET
Resolved - This incident has been resolved.
Nov 20, 22:18 CET
Update - Lag has been consumed
Nov 20, 17:57 CET
Identified - The team has identified the issue; the lag is being processed.
Nov 20, 15:03 CET
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - We are glad to inform you that processing the data updates from the Bloomreach Engagement platform on the EU1 instance to EBQ was completed, and the service is back to its normal state.
Nov 17, 00:12 CET
Update - We are glad to inform you that processing the data updates from the Bloomreach Engagement platform on the US1 instance to EBQ was completed, and the service is back to its normal state.

We continue to monitor the situation on the EU1 instance, where the processing of the data updates steadily improves.

Nov 16, 14:26 CET
Monitoring - The issue has been identified and fixed; we are currently monitoring the processing of the delay.
Nov 16, 10:21 CET
Nov 16, 2023
Nov 15, 2023

No incidents reported.