Bloomreach Status

All Systems Operational

Bloomreach Cloud Operational

Bloomreach Cloud US Operational

Bloomreach Cloud EU-A (NL) Operational

Bloomreach Cloud EU-B (NL2) Operational

Bloomreach Cloud CA Operational

Bloomreach Cloud APAC Operational

Bloomreach Cloud AWS Operational

US East Operational

US Northeast Operational

US West Operational

EU West Operational

EU Central Operational

Asia Pacific Southeast (SG) Operational

Asia Pacific Southeast (AU) Operational

Asia Pacific Northeast (KR) Operational

Asia Pacific Northeast (JP) Operational

US Northwest Operational

Bloomreach Search & Merch Operational

brSM US Operational

brSM EMEA Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Feed processing Interruption - Bloomreach Search & Merch

Resolved - Dear Customer,

We are glad to inform you the feed processing availability has been restored.

Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems.

We apologize for the inconvenience caused.

If you have any further questions or need additional assistance, please reach out to support.

Best regards,
Bloomreach Support team
May 30, 18:33 CEST

Monitoring - Dear Customer,

We would like to keep you updated on the progress in restoring the feed processing within the Bloomreach Search & Merch platform.

The issue has been resolved and we are successfully processing feeds again. All new feeds will be processed normally.
We are monitoring the situation.

Please reach out to support if you have any questions or concerns.
We apologize for the inconvenience caused.

Kind regards,
Bloomreach Support team.
May 30, 17:23 CEST

Identified - Dear Customer,

We are currently experiencing issues with feed processing within the Bloomreach Search & Merch platform. Other parts of the platform are not affected.
Our teams are busy investigating the situation and attempting to restore availability as soon as possible.

Earlier today we noticed that feeds seem to be processing quite a lot slower on all environments. We've identified the culprit and are working to get this resolved.
These issues started around 5:45AM CST, all feeds send afterwards are affected.

We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time.

Kind regards,
Bloomreach Support team.
May 30, 15:37 CEST

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.