All Systems Operational
Bloomreach Cloud ? Operational
Bloomreach Cloud US Operational
Bloomreach Cloud EU-A (NL) Operational
Bloomreach Cloud EU-B (NL2) Operational
Bloomreach Cloud CA Operational
Bloomreach Cloud APAC Operational
Bloomreach Cloud AWS Operational
US East Operational
US Northeast Operational
US West Operational
EU West Operational
EU Central Operational
Asia Pacific Southeast (SG) Operational
Asia Pacific Southeast (AU) Operational
Asia Pacific Northeast (KR) Operational
Asia Pacific Northeast (JP) Operational
US Northwest Operational
Bloomreach Search & Merch Operational
brSM US Operational
brSM EMEA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - Dear Customer,

We are glad to inform you the feed processing availability has been restored.

Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems.

We apologize for the inconvenience caused.

If you have any further questions or need additional assistance, please reach out to support.

Best regards,
Bloomreach Support team
May 30, 18:33 CEST
Monitoring - Dear Customer,

We would like to keep you updated on the progress in restoring the feed processing within the Bloomreach Search & Merch platform.

The issue has been resolved and we are successfully processing feeds again. All new feeds will be processed normally.
We are monitoring the situation.

Please reach out to support if you have any questions or concerns.
We apologize for the inconvenience caused.

Kind regards,
Bloomreach Support team.
May 30, 17:23 CEST
Identified - Dear Customer,

We are currently experiencing issues with feed processing within the Bloomreach Search & Merch platform. Other parts of the platform are not affected.
Our teams are busy investigating the situation and attempting to restore availability as soon as possible.

Earlier today we noticed that feeds seem to be processing quite a lot slower on all environments. We've identified the culprit and are working to get this resolved.
These issues started around 5:45AM CST, all feeds send afterwards are affected.

We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time.

Kind regards,
Bloomreach Support team.
May 30, 15:37 CEST
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.