Bloomreach Status

All Systems Operational

Bloomreach Cloud Operational

Bloomreach Cloud US Operational

Bloomreach Cloud EU-A (NL) Operational

Bloomreach Cloud EU-B (NL2) Operational

Bloomreach Cloud APAC Operational

Bloomreach Cloud AWS Operational

US East Operational

US Northeast Operational

US West Operational

EU West Operational

EU Central Operational

Asia Pacific Southeast (SG) Operational

Asia Pacific Southeast (AU) Operational

Asia Pacific Northeast (KR) Operational

Asia Pacific Northeast (JP) Operational

US Northwest Operational

Bloomreach Search & Merch Operational

brSM US Operational

brSM EMEA Operational

Bloomreach Engagement Operational

C7S Operational

CIN Operational

ENG Operational

EU1 Operational

EXP Operational

US1 Operational

CIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

EXP instance not operational

Resolved - The lag has been resolved, and the platform is now fully back online.

The root cause analysis will be shared with Customer Success Managers in the upcoming days.
Nov 20, 22:23 CET

Monitoring - We expect the tracking and import lag to be resolved within the next 2 hours.

Campaigns are gradually resuming operations and processing accumulated lag, with an estimated completion within the next 2 hours.

Regrettably, failed campaigns will require manual restarts.

Our next update is scheduled for 23:30 CET or earlier if there are significant changes in the situation.
Nov 20, 21:38 CET

Update - The platform's recovery is slower than anticipated. Although the application is operational, it's experiencing slowness, resulting in a complete halt of campaign processing.

Our next update is scheduled for 22:00 CET or earlier if there are significant changes in the situation.
Nov 20, 21:07 CET

Identified - Our engineering teams have implemented the fix, and platform recovery is now in progress.

We anticipate the platform's functionality to be restored within the next 60 minutes.

At the moment, the accommodated lag is not yet determined. We'll communicate this information after the platform is fully back online.
Nov 20, 20:04 CET

Update - Our engineering teams continue to investigate to identify the root cause.

We anticipate a potential solution within the next 60 minutes.

Our next update is scheduled for 20:30 CET, or earlier if there are significant changes in the situation.
Nov 20, 19:31 CET

Update - Teams are still investigating and trying to identify the root cause.

The scale of impact and ETA is currently not known.

We will provide an update at 19:30 CET
Nov 20, 18:34 CET

Investigating - We are currently experiencing an outage on the EXP instance. The team is working on a fix.
Nov 20, 17:54 CET

Import lag

Resolved - This incident has been resolved.
Nov 20, 22:18 CET

Update - Lag has been consumed
Nov 20, 17:57 CET

Identified - The team has identified the issue; the lag is being processed.
Nov 20, 15:03 CET

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Data updates from Engagement to EBQ are delayed on EU1 & US1

Resolved - We are glad to inform you that processing the data updates from the Bloomreach Engagement platform on the EU1 instance to EBQ was completed, and the service is back to its normal state.
Nov 17, 00:12 CET

Update - We are glad to inform you that processing the data updates from the Bloomreach Engagement platform on the US1 instance to EBQ was completed, and the service is back to its normal state.

We continue to monitor the situation on the EU1 instance, where the processing of the data updates steadily improves.
Nov 16, 14:26 CET

Monitoring - The issue has been identified and fixed; we are currently monitoring the processing of the delay.
Nov 16, 10:21 CET

Nov 16, 2023

Nov 15, 2023

No incidents reported.