{
  "page": {
    "id": "gkh6rxvwmbtl",
    "name": "Bloomreach",
    "url": "https://status.bloomreach.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Bloomreach Cloud (OD2)","created_at":"2019-03-05T12:20:09.236+01:00","updated_at":"2025-06-11T12:22:40.000+02:00","position":1,"description":"Second generation of Bloomreach Cloud hosting platform for Content (brXM CMS) product, based on AWS\r\n\r\nsometimes referred to as \"OD2\" or \"OnDemand2\". \r\n\r\n20241115 - Renamed, see https://issues.onehippo.com/browse/HLPDSK-2920","showcase":false,"start_date":null,"id":"b3t3pw9ydnbq","group_id":null,"page_id":"gkh6rxvwmbtl","components":["n7cqrkb4h4gq","l2q8tlpytm9m","mm2mhhwm9q6p","ckytv3sbzhh5","sfpknd0t82ml","fqwdj6ngmqby","w40jzmrsm7lr","2qxt9lyt63zf","hs76n11bg0yn"]},{"status":"operational","name":"Bloomreach Discovery","created_at":"2019-09-13T12:22:15.089+02:00","updated_at":"2025-08-21T19:48:51.636+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"x0h2wgzx1qgf","group_id":null,"page_id":"gkh6rxvwmbtl","components":["x9m42g3rghbc","f3ng6rw2xwyw","h70x1p407q9y"]},{"status":"operational","name":"Bloomreach Engagement","created_at":"2022-11-11T17:47:34.813+01:00","updated_at":"2025-06-11T12:22:40.027+02:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"mgx2l9fx0bpr","group_id":null,"page_id":"gkh6rxvwmbtl","components":["jzsgtt1cp0b4","3r9yb5r9kv72","fq8cvkr4rc2l","qzg0r9chhtns","q5p1rjqv292f","lxjvwrxnqx00","0rjpk9c4y201","t46ssszghzdg","s2b78vtslnm3","s93ljnwqjtjf","pjsk315fkg6q","c5y7n97ymy9x","p1gpcdpfwy00","3b1lvqjxqpfy"]},{"status":"operational","name":"Bloomreach Content SaaS","created_at":"2024-03-07T15:26:48.904+01:00","updated_at":"2025-12-05T11:27:20.335+01:00","position":4,"description":null,"showcase":true,"start_date":"2024-03-07T00:00:00.000+01:00","id":"hvlgpqy0f03d","group_id":null,"page_id":"gkh6rxvwmbtl"}],
  "incidents": [{"name":"Intermittent Feed Indexing Delays","status":"resolved","created_at":"2026-08-06T18:35:47.297+02:00","updated_at":"2026-08-06T18:49:01.188+02:00","monitoring_at":"2026-08-06T18:35:47.354+02:00","resolved_at":"2026-08-06T18:49:01.167+02:00","impact":"none","shortlink":"https://stspg.io/y5l5fjm8lhfn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-06T18:35:47.283+02:00","reminder_intervals":null,"id":"d9ymsbqrcd7l","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Dear Customer,\n\nWe are pleased to inform you the feed indexing availability has been fully restored.\n\nRegards,\nBloomreach Support","created_at":"2026-08-06T18:49:01.167+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T18:49:01.167+02:00","display_at":"2026-08-06T18:49:01.167+02:00","deliver_notifications":false,"tweet_id":null,"id":"rrs755b0tk3p","incident_id":"d9ymsbqrcd7l","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Dear Customer,\n\nWe detected intermittent delays in feed indexing for Bloomreach Search. Our Engineering team proactively identified and mitigated the issue. The issue has been resolved, and feeds have returned to normal indexing. Our teams continue to monitor the system. \n\nIf you face any further issues, please contact support@bloomreach.com.\n\nRegards,\nBloomreach Support","created_at":"2026-08-06T18:35:47.354+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T18:35:47.354+02:00","display_at":"2026-08-06T18:35:47.354+02:00","deliver_notifications":false,"tweet_id":null,"id":"gqnld5hmvhql","incident_id":"d9ymsbqrcd7l","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Discovery US","created_at":"2019-09-13T12:22:15.099+02:00","updated_at":"2026-07-31T10:25:22.333+02:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"x9m42g3rghbc","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery EMEA","created_at":"2019-09-13T12:22:47.224+02:00","updated_at":"2026-07-31T10:25:22.352+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f3ng6rw2xwyw","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery APAC","created_at":"2025-08-21T20:25:33.577+02:00","updated_at":"2026-07-31T10:25:22.369+02:00","position":3,"description":null,"showcase":false,"start_date":"2025-08-21T00:00:00.000+02:00","id":"h70x1p407q9y","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"}]},{"name":"Search Dashboard Login Issue","status":"resolved","created_at":"2026-07-31T10:00:02.922+02:00","updated_at":"2026-07-31T10:33:40.384+02:00","monitoring_at":"2026-07-31T10:14:54.389+02:00","resolved_at":"2026-07-31T10:33:40.364+02:00","impact":"minor","shortlink":"https://stspg.io/51z0tkdwwn60","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-31T10:00:02.907+02:00","reminder_intervals":null,"id":"8wrrz22drmt9","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Dear Customers, \n\nWe are pleased to inform you the Bloomreach search dashboard is now accessible to all clients.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-31T10:33:40.364+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T10:33:40.364+02:00","display_at":"2026-07-31T10:33:40.364+02:00","deliver_notifications":true,"tweet_id":null,"id":"d5fynm7kjytb","incident_id":"8wrrz22drmt9","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-07-31T10:25:22.402+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T10:25:22.402+02:00","display_at":"2026-07-31T10:25:22.402+02:00","deliver_notifications":true,"tweet_id":null,"id":"jk07y1xcwdln","incident_id":"8wrrz22drmt9","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Dear Customers,\n\nA fix has been implemented and we are monitoring to confirm the incident has been resolved.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-31T10:14:54.389+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T10:14:54.389+02:00","display_at":"2026-07-31T10:14:54.389+02:00","deliver_notifications":true,"tweet_id":null,"id":"309cq6m52vkx","incident_id":"8wrrz22drmt9","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Dear Customers,\n\nWe are aware that clients are experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-31T10:00:03.083+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T10:00:03.083+02:00","display_at":"2026-07-31T10:00:03.083+02:00","deliver_notifications":true,"tweet_id":null,"id":"clmsfdxq9sfn","incident_id":"8wrrz22drmt9","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"degraded_performance"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Discovery US","created_at":"2019-09-13T12:22:15.099+02:00","updated_at":"2026-07-31T10:25:22.333+02:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"x9m42g3rghbc","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery EMEA","created_at":"2019-09-13T12:22:47.224+02:00","updated_at":"2026-07-31T10:25:22.352+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f3ng6rw2xwyw","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery APAC","created_at":"2025-08-21T20:25:33.577+02:00","updated_at":"2026-07-31T10:25:22.369+02:00","position":3,"description":null,"showcase":false,"start_date":"2025-08-21T00:00:00.000+02:00","id":"h70x1p407q9y","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"}]},{"name":"Intermittent Dashboard Login Issue","status":"resolved","created_at":"2026-07-28T15:59:23.904+02:00","updated_at":"2026-07-28T17:26:59.551+02:00","monitoring_at":"2026-07-28T17:01:11.010+02:00","resolved_at":"2026-07-28T17:26:59.535+02:00","impact":"minor","shortlink":"https://stspg.io/260x7330pkp8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-28T15:59:23.891+02:00","reminder_intervals":null,"id":"0yr6q85bk70s","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Dear Customers, \n\nWe are pleased to inform you the Bloomreach dashboard is now accessible to all clients.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-28T17:26:59.535+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T17:26:59.535+02:00","display_at":"2026-07-28T17:26:59.535+02:00","deliver_notifications":true,"tweet_id":null,"id":"vcj7m4tj188q","incident_id":"0yr6q85bk70s","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Dear Customers,\n\nA fix has been implemented and we are monitoring to confirm the incident has been resolved.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-28T17:01:11.010+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T17:01:11.010+02:00","display_at":"2026-07-28T17:01:11.010+02:00","deliver_notifications":true,"tweet_id":null,"id":"gpsv4hb181vm","incident_id":"0yr6q85bk70s","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Dear Customers,\n\nThe root cause has been identified, and our teams are working on implementing the fix.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-28T16:18:10.159+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T16:18:10.159+02:00","display_at":"2026-07-28T16:18:10.159+02:00","deliver_notifications":true,"tweet_id":null,"id":"6n17hpd1lmrw","incident_id":"0yr6q85bk70s","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Dear Customers,\n\nWe are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-28T15:59:24.020+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T15:59:24.020+02:00","display_at":"2026-07-28T15:59:24.020+02:00","deliver_notifications":true,"tweet_id":null,"id":"hmbcg164t0sd","incident_id":"0yr6q85bk70s","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Discovery US","created_at":"2019-09-13T12:22:15.099+02:00","updated_at":"2026-07-31T10:25:22.333+02:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"x9m42g3rghbc","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery EMEA","created_at":"2019-09-13T12:22:47.224+02:00","updated_at":"2026-07-31T10:25:22.352+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f3ng6rw2xwyw","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"}]},{"name":"Intermittent Search API disruption","status":"resolved","created_at":"2026-07-24T10:01:10.870+02:00","updated_at":"2026-07-24T11:41:57.532+02:00","monitoring_at":"2026-07-24T10:28:40.508+02:00","resolved_at":"2026-07-24T11:41:57.513+02:00","impact":"minor","shortlink":"https://stspg.io/2r1rp6rvx1q8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-24T10:01:10.857+02:00","reminder_intervals":null,"id":"gkyh75jlgfy5","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Dear Customers,\n\nThis issue is now resolved, and services are back to normal and fully operational. \nIf you face any additional issues or have questions, please reach out to support@bloomreach.com. \nWe apologize for the inconvenience caused.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-24T11:41:57.513+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T11:41:57.513+02:00","display_at":"2026-07-24T11:41:57.513+02:00","deliver_notifications":true,"tweet_id":null,"id":"4v8pfg90sfc5","incident_id":"gkyh75jlgfy5","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Dear Customer,\n\nBased on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue.\nIf you continue to face any issues or have further questions, please reach out to support@bloomreach.com.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-24T10:28:40.508+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T10:28:40.508+02:00","display_at":"2026-07-24T10:28:40.508+02:00","deliver_notifications":true,"tweet_id":null,"id":"85pb0nblkfzq","incident_id":"gkyh75jlgfy5","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Dear Customer,\n\nWe are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service.\n\nOur engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information.\n\nKind regards,\nBloomreach Support Team.","created_at":"2026-07-24T10:01:10.925+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T10:01:10.925+02:00","display_at":"2026-07-24T10:01:10.925+02:00","deliver_notifications":true,"tweet_id":null,"id":"5sffl4p2sb62","incident_id":"gkyh75jlgfy5","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Discovery US","created_at":"2019-09-13T12:22:15.099+02:00","updated_at":"2026-07-31T10:25:22.333+02:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"x9m42g3rghbc","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery EMEA","created_at":"2019-09-13T12:22:47.224+02:00","updated_at":"2026-07-31T10:25:22.352+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f3ng6rw2xwyw","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery APAC","created_at":"2025-08-21T20:25:33.577+02:00","updated_at":"2026-07-31T10:25:22.369+02:00","position":3,"description":null,"showcase":false,"start_date":"2025-08-21T00:00:00.000+02:00","id":"h70x1p407q9y","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"}]},{"name":"Intermittent Dashboard login Issue","status":"resolved","created_at":"2026-07-24T09:26:47.856+02:00","updated_at":"2026-07-24T11:40:33.805+02:00","monitoring_at":null,"resolved_at":"2026-07-24T11:40:33.790+02:00","impact":"minor","shortlink":"https://stspg.io/4d73c1kp7gth","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-24T09:26:47.842+02:00","reminder_intervals":null,"id":"569fszpq4sjn","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Dear Customers,\n\nThis issue is now resolved, and services are back to normal and fully operational. \nIf you face any additional issues or have questions, please reach out to support@bloomreach.com. \nWe apologize for the inconvenience caused.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-24T11:40:33.790+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T11:40:33.790+02:00","display_at":"2026-07-24T11:40:33.790+02:00","deliver_notifications":true,"tweet_id":null,"id":"4nqksjsqvhxg","incident_id":"569fszpq4sjn","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Dear Customers,\n\nBased on our continued monitoring and log review, we are seeing dashboard login error rates trend downward. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue.\nIf you continue to face any issues, please reach out to support@bloomreach.com.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-24T10:26:14.853+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T10:26:14.853+02:00","display_at":"2026-07-24T10:26:14.853+02:00","deliver_notifications":true,"tweet_id":null,"id":"nxdhp1ct4wgp","incident_id":"569fszpq4sjn","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Dear Customers,\n\nWe are aware that some clients are unable to log in intermittently to the Bloomreach search and merchandising dashboard due to an issue with the third-party service. \nOur engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident.\n\nRegards,\nBloomreach Support Team","created_at":"2026-07-24T09:26:48.002+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T09:26:48.002+02:00","display_at":"2026-07-24T09:26:48.002+02:00","deliver_notifications":true,"tweet_id":null,"id":"xj05836d0xjy","incident_id":"569fszpq4sjn","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - 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Investigating Partial Performance Degradation","status":"resolved","created_at":"2026-02-19T14:01:48.371+01:00","updated_at":"2026-02-19T14:56:59.342+01:00","monitoring_at":"2026-02-19T14:25:29.000+01:00","resolved_at":"2026-02-19T14:56:59.327+01:00","impact":"minor","shortlink":"https://stspg.io/py3ngp0ffrlh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-19T14:01:48.360+01:00","reminder_intervals":null,"id":"4cyf017zyrgr","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Elasticsearch components have been upscaled and the situation is now stable and resolved","created_at":"2026-02-19T14:56:59.327+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T14:56:59.327+01:00","display_at":"2026-02-19T14:56:59.327+01:00","deliver_notifications":true,"tweet_id":null,"id":"19dkrttyzdc1","incident_id":"4cyf017zyrgr","custom_tweet":null,"affected_components":[{"code":"c5y7n97ymy9x","name":"Bloomreach Engagement - US1","old_status":"operational","new_status":"operational"},{"code":"p1gpcdpfwy00","name":"Bloomreach Engagement - US2","old_status":"operational","new_status":"operational"},{"code":"3b1lvqjxqpfy","name":"Bloomreach Engagement - US3","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Status: The situation is now under control and performance has returned to normal.\n\nImpact: There were several minutes of performance degradation, specifically affecting catalogs, during the incident.\n\nResolution: The root cause was identified, and a fix has been applied.\nMonitoring: Engineering teams are continuing to monitor the environment to ensure stability.","created_at":"2026-02-19T14:25:29.118+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T14:26:22.440+01:00","display_at":"2026-02-19T14:25:29.000+01:00","deliver_notifications":true,"tweet_id":null,"id":"3d0n59nmwhh4","incident_id":"4cyf017zyrgr","custom_tweet":null,"affected_components":[{"code":"c5y7n97ymy9x","name":"Bloomreach Engagement - 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The service remains functional but may experience intermittent issues or increased latency.\n\nAction: Engineering teams are actively troubleshooting to determine the root cause and full scope. We will provide an update as soon as more information is available.","created_at":"2026-02-19T14:01:48.508+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T14:01:48.508+01:00","display_at":"2026-02-19T14:01:48.508+01:00","deliver_notifications":true,"tweet_id":null,"id":"3nbhr71q5f2f","incident_id":"4cyf017zyrgr","custom_tweet":null,"affected_components":[{"code":"c5y7n97ymy9x","name":"Bloomreach Engagement - US1","old_status":"operational","new_status":"degraded_performance"},{"code":"p1gpcdpfwy00","name":"Bloomreach Engagement - US2","old_status":"operational","new_status":"degraded_performance"},{"code":"3b1lvqjxqpfy","name":"Bloomreach Engagement - US3","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"US1","created_at":"2022-11-11T17:52:27.566+01:00","updated_at":"2026-07-28T15:40:21.248+02:00","position":12,"description":"https://app.us1.exponea.com","showcase":true,"start_date":"2022-11-11T00:00:00.000+01:00","id":"c5y7n97ymy9x","page_id":"gkh6rxvwmbtl","group_id":"mgx2l9fx0bpr"},{"status":"operational","name":"US2","created_at":"2024-10-08T14:23:37.207+02:00","updated_at":"2026-07-28T15:40:21.257+02:00","position":13,"description":"https://us2.eng.bloomreach.com","showcase":true,"start_date":"2024-10-08T00:00:00.000+02:00","id":"p1gpcdpfwy00","page_id":"gkh6rxvwmbtl","group_id":"mgx2l9fx0bpr"},{"status":"operational","name":"US3","created_at":"2024-10-08T14:15:22.931+02:00","updated_at":"2026-07-28T15:40:21.265+02:00","position":14,"description":"https://us3.eng.bloomreach.com","showcase":true,"start_date":"2024-10-08T00:00:00.000+02:00","id":"3b1lvqjxqpfy","page_id":"gkh6rxvwmbtl","group_id":"mgx2l9fx0bpr"}]},{"name":"GEUExponea private service downgrade","status":"resolved","created_at":"2026-02-17T14:49:34.000+01:00","updated_at":"2026-02-17T15:53:37.569+01:00","monitoring_at":null,"resolved_at":"2026-02-17T15:19:47.000+01:00","impact":"none","shortlink":"https://stspg.io/cvs2w8lvtj57","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-17T14:49:34.000+01:00","reminder_intervals":null,"id":"3qtfrttpg0hk","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Incident has been resolved.","created_at":"2026-02-17T15:52:47.069+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-17T15:53:37.549+01:00","display_at":"2026-02-17T15:19:47.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"h6v3pyhqd02v","incident_id":"3qtfrttpg0hk","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We identified the underscale of the backend components. More resources have been provided to process the existing lag on the processed messages.","created_at":"2026-02-17T15:50:48.423+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-17T15:53:35.046+01:00","display_at":"2026-02-17T15:00:48.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"jhmksvvgr6dj","incident_id":"3qtfrttpg0hk","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Issue is being currently investigated.  Affected instances are PWR, ECC, TMB, RNK, SPE","created_at":"2026-02-17T15:43:34.144+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-17T15:47:51.302+01:00","display_at":"2026-02-17T14:49:34.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"3zzvtts4yk4g","incident_id":"3qtfrttpg0hk","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"EU1 is temporarily down","status":"resolved","created_at":"2026-01-27T23:44:47.060+01:00","updated_at":"2026-01-28T00:09:05.344+01:00","monitoring_at":null,"resolved_at":"2026-01-28T00:09:05.328+01:00","impact":"critical","shortlink":"https://stspg.io/xx5z1c020sl0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-27T23:44:47.053+01:00","reminder_intervals":null,"id":"0ggymp23sm7k","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"The instance is back up and fully operational.","created_at":"2026-01-28T00:09:05.328+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T00:09:05.328+01:00","display_at":"2026-01-28T00:09:05.328+01:00","deliver_notifications":true,"tweet_id":null,"id":"pmcv2f7fq7gj","incident_id":"0ggymp23sm7k","custom_tweet":null,"affected_components":[{"code":"lxjvwrxnqx00","name":"Bloomreach Engagement - EU1","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The service has been restored and is operating normally. We are continuing to monitor the situation and investigate the issue, checking all components","created_at":"2026-01-27T23:58:54.496+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-27T23:58:54.496+01:00","display_at":"2026-01-27T23:58:54.496+01:00","deliver_notifications":true,"tweet_id":null,"id":"0g1nzc013r4v","incident_id":"0ggymp23sm7k","custom_tweet":null,"affected_components":[{"code":"lxjvwrxnqx00","name":"Bloomreach Engagement - EU1","old_status":"major_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Investigation in progress","created_at":"2026-01-27T23:45:41.041+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-27T23:45:41.041+01:00","display_at":"2026-01-27T23:45:41.041+01:00","deliver_notifications":true,"tweet_id":null,"id":"khrzhx2b9ngz","incident_id":"0ggymp23sm7k","custom_tweet":null,"affected_components":[{"code":"lxjvwrxnqx00","name":"Bloomreach Engagement - EU1","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-01-27T23:44:47.136+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-27T23:44:47.136+01:00","display_at":"2026-01-27T23:44:47.136+01:00","deliver_notifications":false,"tweet_id":null,"id":"ty3vp1gzvxym","incident_id":"0ggymp23sm7k","custom_tweet":null,"affected_components":[{"code":"lxjvwrxnqx00","name":"Bloomreach Engagement - EU1","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EU1","created_at":"2022-11-11T17:51:24.693+01:00","updated_at":"2026-06-24T21:51:35.219+02:00","position":6,"description":"https://app.eu1.exponea.com","showcase":true,"start_date":"2022-11-11T00:00:00.000+01:00","id":"lxjvwrxnqx00","page_id":"gkh6rxvwmbtl","group_id":"mgx2l9fx0bpr"}]},{"name":"Discovery Feed Ingestion Interruption","status":"resolved","created_at":"2026-01-21T09:26:46.618+01:00","updated_at":"2026-01-21T09:54:55.919+01:00","monitoring_at":"2026-01-21T09:51:48.916+01:00","resolved_at":"2026-01-21T09:54:55.907+01:00","impact":"critical","shortlink":"https://stspg.io/6t69yffh7ydw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-21T09:26:46.608+01:00","reminder_intervals":null,"id":"py8gy5yfxmvj","page_id":"gkh6rxvwmbtl","incident_updates":[{"status":"resolved","body":"Dear Customers, \n\nWe are pleased to inform you that feed ingestion is now operational.\nFor any further questions, please reach out to support@bloomreach.com. \n\nThank you for your continued patience and cooperation.\n\nRegards,\nBloomreach Support Team.","created_at":"2026-01-21T09:54:55.907+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-21T09:54:55.907+01:00","display_at":"2026-01-21T09:54:55.907+01:00","deliver_notifications":true,"tweet_id":null,"id":"qjrnczwsctk5","incident_id":"py8gy5yfxmvj","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Dear Customer, \n\nA fix has been implemented, and data ingestion has been resumed. Please verify, and we are continuing to monitor. \n\nRegards,\nBloomreach Support Team.","created_at":"2026-01-21T09:51:48.916+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-21T09:51:48.916+01:00","display_at":"2026-01-21T09:51:48.916+01:00","deliver_notifications":true,"tweet_id":null,"id":"r8kl57mpp32b","incident_id":"py8gy5yfxmvj","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"major_outage","new_status":"operational"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"major_outage","new_status":"operational"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Dear Customers, \n\nThe issue has been identified, and our teams are working on implementing the fix.\n\nRegards,\nBloomreach Support Team.","created_at":"2026-01-21T09:44:39.573+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-21T09:44:39.573+01:00","display_at":"2026-01-21T09:44:39.573+01:00","deliver_notifications":true,"tweet_id":null,"id":"07xywgq9z6gt","incident_id":"py8gy5yfxmvj","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"major_outage","new_status":"major_outage"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"major_outage","new_status":"major_outage"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"Dear Customers,\n\nWe're currently observing catalog feed Ingestion failures.\nOur engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available.\n\nFor any immediate assistance, please reach out to support@bloomreach.com/urgent@bloomreach.com. \n\nThank you for your continued patience and cooperation.\n\nKind regards,\nBloomreach Support Team.","created_at":"2026-01-21T09:26:46.733+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-21T09:26:46.733+01:00","display_at":"2026-01-21T09:26:46.733+01:00","deliver_notifications":true,"tweet_id":null,"id":"bx7k0j31rpgd","incident_id":"py8gy5yfxmvj","custom_tweet":null,"affected_components":[{"code":"x9m42g3rghbc","name":"Bloomreach Discovery - Discovery US","old_status":"operational","new_status":"major_outage"},{"code":"f3ng6rw2xwyw","name":"Bloomreach Discovery - Discovery EMEA","old_status":"operational","new_status":"major_outage"},{"code":"h70x1p407q9y","name":"Bloomreach Discovery - Discovery APAC","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Discovery US","created_at":"2019-09-13T12:22:15.099+02:00","updated_at":"2026-07-31T10:25:22.333+02:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"x9m42g3rghbc","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery EMEA","created_at":"2019-09-13T12:22:47.224+02:00","updated_at":"2026-07-31T10:25:22.352+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f3ng6rw2xwyw","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"},{"status":"operational","name":"Discovery APAC","created_at":"2025-08-21T20:25:33.577+02:00","updated_at":"2026-07-31T10:25:22.369+02:00","position":3,"description":null,"showcase":false,"start_date":"2025-08-21T00:00:00.000+02:00","id":"h70x1p407q9y","page_id":"gkh6rxvwmbtl","group_id":"x0h2wgzx1qgf"}]}]
}