Intermittent Feed processing Interruption

Incident Report for Bloomreach

Resolved

This incident has been resolved.
Posted Nov 07, 2025 - 18:43 CET

Update

Dear Customer,

We are pleased to inform you that the feed processing capabilities have been fully resolved.

Regards,
Bloomreach Support Team.
Posted Nov 07, 2025 - 11:05 CET

Monitoring

Dear Customer,

A fix has been implemented for the intermittent catalog feed processing failures, and we are actively monitoring.

Kind regards,
Bloomreach Support Team.
Posted Nov 07, 2025 - 10:57 CET

Investigating

Dear Customer,

We're currently observing intermittent catalog feed processing failures affecting a limited subset of customers. In most cases, other catalogs for the same accounts are processing normally, and no broad impact is expected.

Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available.

For any immediate assistance, please reach out to support@bloomreach.com

Thank you for your continued patience and cooperation.

Kind regards,
Bloomreach Support Team.
Posted Nov 07, 2025 - 10:44 CET
This incident affected: Bloomreach Discovery (Discovery US, Discovery EMEA, Discovery APAC).